FAQ

IceClap monitors 5 major AI platforms: ChatGPT (OpenAI), Bard (Anthropic), Gemini (Google), Grok (X.AI), and Perplexity. We continuously query these platforms to track your brand's visibility and sentiment across the AI ecosystem.

Getting started is simple! Sign up for an account, add your brand terms and keywords you want to monitor, and our system will begin tracking your brand's presence across all AI platforms. You'll start seeing data within 24 hours. Remember, you have a 7-day money-back guarantee if you're not satisfied.

We don't offer a traditional free trial, but we provide a 7-day money-back guarantee. If you're not satisfied with IceClap within the first 7 days, we'll provide a full refund. You can also cancel your subscription anytime with no long-term commitments.

Our system performs automated queries every 4-6 hours per platform per keyword. This ensures you get real-time insights into your brand's AI presence without overwhelming the platforms or your dashboard with unnecessary data.

We track brand visibility scores (0-100%), sentiment analysis (positive/negative/neutral), competitor mentions, confidence scores, trend analysis, and detailed response analysis. Each test result includes the specific AI model used (e.g., GPT-5, Bard-3.5-Sonnet).

Our proprietary scoring algorithm evaluates multiple factors: brand mention prominence (40%), sentiment analysis (30%), response relevance (20%), and content quality (10%). Scores are weighted based on the AI platform's response structure and your brand's positioning.

Yes! IceClap automatically identifies and tracks competitor mentions alongside your brand. You'll see which competing brands appear in AI responses, their sentiment, and how your brand compares in terms of visibility and positioning.

Yes! IceClap provides a comprehensive REST API that allows you to integrate our monitoring data into your existing analytics, reporting, or alerting systems. We also offer webhook notifications for real-time alerts.

Our API provides endpoints for retrieving test results, brand scores, trend data, competitor analysis, and real-time monitoring data. Full API documentation with examples is available in your dashboard under the 'API' section.

Yes! You can set up webhooks to receive instant notifications when your brand visibility changes significantly, new competitors are detected, or sentiment shifts occur. Configure webhook endpoints in your project settings.

All API responses are in JSON format. We also support CSV exports for historical data analysis and can provide custom data formats for enterprise clients upon request.

We offer flexible pricing based on the number of keywords and frequency of monitoring. Plans start at $29/month for basic monitoring and scale up to enterprise solutions. All plans include access to all AI platforms and core features.

Yes, you can cancel your subscription at any time with no cancellation fees or long-term commitments. You'll continue to have access to your account until the end of your current billing period.

Yes! We offer custom enterprise solutions with volume discounts, priority support, custom integrations, and SLA guarantees. Please email us at enterprise@iceclap.ai with your requirements for a personalized quote.

We accept all major credit cards (Visa, MasterCard, American Express) processed securely through our payment system. For enterprise clients, we can arrange annual invoicing or alternative payment methods.

Security is our top priority. All data is encrypted in transit and at rest using industry-standard encryption. We follow strict data privacy regulations including GDPR and CCPA. Payment processing is handled securely through our payment processor.

Yes! You can export your historical data anytime in CSV or JSON formats. We also provide comprehensive data portability to ensure you always have access to your monitoring data.

You can delete your account anytime from your account settings. All your data will be permanently deleted within 30 days, and you'll receive a confirmation email when the process is complete.