1. Introduction
IceClap ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our brand monitoring service that tracks mentions across AI platforms.
This Privacy Policy applies to all users of IceClap's services, including our website, dashboard, API, and related services (collectively, the "Service").
2. Information We Collect
2.1 Information You Provide to Us
We collect information you provide directly to us, including:
- Account Information: Email address, password, name, and company information
- Payment Information: Billing address and payment method details (processed securely by Stripe)
- Brand Monitoring Data: Brand names, keywords, topics, and queries you want us to monitor
- Communications: Messages, feedback, and support requests you send to us
- Usage Data: How you interact with our Service, including settings and preferences
2.2 Information We Collect Automatically
When you use our Service, we automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Analytics: Pages visited, features used, time spent on the Service
- Log Data: Server logs, error reports, and performance metrics
- Cookies: We use cookies and similar technologies to enhance your experience
2.3 Information from Third Parties
We collect data from AI platforms to provide our monitoring services:
- AI Platform Responses: Responses from ChatGPT, Bard, Grok, Gemini, and other AI services
- Public Data: Publicly available information about brand mentions and competitor activity
- Aggregated Data: Industry benchmarks and anonymized performance data
3. How We Use Your Information
We use the information we collect to:
- Provide Our Service: Monitor brand mentions across AI platforms and generate reports
- Account Management: Create and maintain your account, process payments, and provide customer support
- Service Improvement: Analyze usage patterns to improve our features and performance
- Communications: Send service updates, security alerts, and marketing communications (with your consent)
- Security: Detect fraud, prevent abuse, and protect the security of our Service
- Legal Compliance: Comply with legal obligations and enforce our Terms of Service
- Research: Conduct research using anonymized, aggregated data to improve AI monitoring techniques
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We share information with trusted third-party service providers who assist us in:
- Payment processing (Stripe)
- Cloud infrastructure (hosting and database services)
- Email delivery and communication services
- Analytics and performance monitoring
4.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes, subpoenas, or court orders
- Protect our rights, privacy, safety, or property
- Investigate potential violations of our Terms of Service
- Prevent fraud or illegal activity
4.3 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.
4.4 Anonymized Data
We may share aggregated, anonymized data that cannot be used to identify you for research, industry reports, and service improvement purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your information:
- Encryption: Data is encrypted in transit and at rest using industry-standard protocols
- Access Controls: Strict access controls and authentication mechanisms
- Security Monitoring: Continuous monitoring for security threats and vulnerabilities
- Regular Audits: Regular security assessments and penetration testing
- Employee Training: Staff training on data protection and security best practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
6. Data Retention
We retain your information for as long as necessary to:
- Provide our Service to you
- Comply with legal obligations
- Resolve disputes and enforce our agreements
- Maintain security and prevent abuse
When you delete your account, we will delete or anonymize your personal information within 90 days, except as required by law or for legitimate business purposes.
7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
7.1 Access and Portability
You can request a copy of your personal information and export your data from your account dashboard.
7.2 Correction and Update
You can update your account information and preferences at any time through your account settings.
7.3 Deletion
You can delete your account and personal information through your account settings or by contacting us.
7.4 Marketing Communications
You can opt out of marketing communications by using the unsubscribe link in emails or updating your preferences.
7.5 Cookies
You can control cookie preferences through your browser settings, though this may affect Service functionality.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.
When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.
9. Children's Privacy
Our Service is not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately.
10. Third-Party Links and Services
Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you use.
11. Regional Privacy Rights
11.1 European Users (GDPR)
If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):
- Right to object to processing
- Right to restrict processing
- Right to lodge a complaint with supervisory authorities
- Right to withdraw consent for processing based on consent
11.2 California Users (CCPA)
California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of the sale of personal information. We do not sell personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated Privacy Policy on our website
- Updating the "Last updated" date
- Sending you an email notification for significant changes
Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.